Self-help guide to deal with neighbour issues for council tenants

It is generally better if problems are discussed and a solution is found before problems become entrenched.

If the problem is not too serious, try and talk to the person, particularly if they are a neighbour or someone you know. In most cases this will resolve the problem and a compromise may be reached.

Speaking face-to-face can sometimes be more effective than writing letters. A resolution and agreement made between both interested parties will work better than one imposed by a third party.

Below are some helpful things to consider before approaching your neighbour:

• give some thought as to what you are going to say
• be clear about the problem and how it affects you and your family
• do not stray away from the main problem
• think about what the outcome is likely to be and stay calm and friendly (being aggressive at any point will not help)
• try not to bring up incidents from the past unless they are relevant

If you feel concerned about aggressive or threatening behaviour, politely end the discussion.hIt is often not possible for us to resolve neighbour disputes for you, particularly if the disagreement is about lifestyle, everyday living noise, boundary disputes or even pets.

Mediation – support when you cannot resolve a dispute

We offer a mediation service when you cannot resolve a dispute.

A trained independent person can help you to sort out your differences.

We use mediation to encourage communication between everyone involved. The aim is to reach a solution agreed by both sides. This is predominantly a telephone service and you do not have to meet face-to-face.

Email neighbourhoodhousing@centralbedfordshire.gov.uk to ask for our help.